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Date Subject Poster Category Region
8 months, 3 weeks ago BANNED ( ERROW 53 ) !!!
ShoppingList,All account restriction inquiries have to either submit a support ticket or call in to get more information/help. We aren't able to help with them here in a public forum.
 Omrakos Technical Support US
8 months, 3 weeks ago BANNED ( ERROW 53 ) !!!
BaelHellfire,There's a reason for every one. You need to call in order to find out what's happened to your account. I'd think it would be obvious though as there is a United States address...
  Omrakos Technical Support US
8 months, 3 weeks ago help! screen keeps minimizing
Yuan,Where's the cursor going when it happens? Do you see the Start Menu popping up?
 Omrakos Technical Support US
8 months, 3 weeks ago Auction House problem
shndany,I'm afraid you'll need to submit a support ticket as we aren't able to assist with Auction House transactions here in the Technical Support forum.This article will lead you through the...
  Omrakos Technical Support US
8 months, 3 weeks ago Port forwarding - TCP, UDP or both?
Luigieee,We recommend setting both.http://us.battle.net/support/en/article/firewall-configuration-for-blizzard-games
 Omrakos Technical Support US
8 months, 3 weeks ago game doesn't start anymore
Halloween,Is there a D3Debug.txt file in the game folder? Post if it there is please.
 Omrakos Technical Support US
8 months, 3 weeks ago Game Client Crashing from Auction House
Isomax,Your error code isn't coming up in our database so either it wasn't submitted or there's a typo in it.Could you try deleting the C:ProgramDataBlizzard EntertainmentBattle.netCache folder and...
  Omrakos Technical Support US
8 months, 3 weeks ago game doesn't start anymore
Halloween,Is there a D3Prefs.txt file yet? It would be in the My DocumentsDiablo III folder. Please post the contents of it if it's there.
 Omrakos Technical Support US
8 months, 3 weeks ago Initializing
Could you try deleting the C:ProgramDataBattle.net folder? ProgramData is hidden by default in Windows so you may need to alter a setting in order to see it. To do so, click your Windows/Start...
  Omrakos Technical Support US
8 months, 3 weeks ago Game randomly closes while playing.
BurningRed,Are there any error messages? Are you sure the game isn't just minimizing and returning you to the desktop?Can you post your D3Debug.txt file? It's located in the main Diablo III game...
  Omrakos Technical Support US
8 months, 3 weeks ago Unplayable Spike Lag ( Blizzard's End ? )
What latency you see in the game? If you over over the little bar near your right side globe, it should tell you: http://i45.tinypic.com/2a7zqmb.png
 Machkhan Mac Technical Support US
8 months, 3 weeks ago help! screen keeps minimizing
notifier7122,I doubt it's a heat issue. It really just sounds like some other application is asking for focus and minimizing the game to allow it. It can also happen if you hit the Windows key which...
  Omrakos Technical Support US
8 months, 3 weeks ago Game wont launch.
That is strange... thanks for that feedback!
 Machkhan Mac Technical Support US
8 months, 3 weeks ago Game wont launch.
What happens when you switch DNS? Try google's DNS server instead of your ISP's.https://developers.google.com/speed/public-dns/docs/using
 Machkhan Mac Technical Support US
8 months, 3 weeks ago "An internal Error has occurred"
This seems like it is happening due to making a copy of the Diablo III launcher to the desktop. Try this:1. Move the Diablo III Launcher back to the /Applications/Diablo III directory. 2. If you...
  Machkhan Mac Technical Support US
8 months, 3 weeks ago help! screen keeps minimizing
notifier7122,Open the in-game menu and under Video, for the Display, select either Windowed or Windowed Fullscreen instead of Fullscreen.
 Omrakos Technical Support US
8 months, 3 weeks ago Game wont launch.
Thanks for the post. That seems strange. Who is your ISP there?I've seen something similar happening, but only because it was a DNS issue. What happens when you flush your DNS?Flush the DNS1....
  Machkhan Mac Technical Support US
8 months, 3 weeks ago help! screen keeps minimizing
notifier7122,Are you being careful not to hit the Windows key? Or is there another app running in the background that may be taking focus? Running the game in one of the windowed modes may help.
 Omrakos Technical Support US
8 months, 3 weeks ago Sudden FPS Drop
This is something we have a new data collection thread being opened on, so we can look deeper into this issue. Please read the first post here and post the requested information after you've done...
  Machkhan Mac Technical Support US
8 months, 3 weeks ago Unplayable Spike Lag ( Blizzard's End ? )
Can we clarify the 'lag' being reported? Low FPS vs high latency can both be lag types. What FPS are you seeing in-game when this happens? What latency are you seeing in-game when this happens?
 Machkhan Mac Technical Support US
8 months, 3 weeks ago Mac freezes need to force restart
I'll send this up to the team for review. Thanks for the log.
 Machkhan Mac Technical Support US
8 months, 3 weeks ago Frequent, Massive Lag Spikes in 1.04
When we say lag spikes, are we referring to low FPS, or high latency?If it is low FPS, then we have a new thread to collect data here: http://us.battle.net/d3/en/forum/topic/6489939670If you're...
  Machkhan Mac Technical Support US
8 months, 3 weeks ago Cycling/spiking Frame Rate After Patch
Hey all,I've created a new thread for data collection on this, so we can gather additional system information and send this to our team for even further research. Please read the first post for...
  Machkhan Mac Technical Support US
8 months, 4 weeks ago Password Reset every damned time
Sorrow ,Your account has been connecting from the same location for months and then in the last day, from two different locations using different ISPs. The system is working as intended and you can...
  Omrakos Technical Support US
8 months, 4 weeks ago Diablo 3 PC restarting problem
RisenAngel,This symptom is typically caused by the gpu or cpu overheating.Try downloading and running HWMonitor from http://www.cpuid.com/downloads/hwmonitor/1.20-setup.exeNow start the game and let...
  Omrakos Technical Support US
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